Help Center

How do I create an itinerary?

On the home page type your destination (pick it from the autocomplete), set dates, days, people, pace and budget, and hit Go!. You will see the trip skeleton instantly and each day will fill in with stops, schedules and transfers.

Why are there search limits?

Generating AI itineraries has a real cost. Without an account you can try with a daily limit; a free account gets you more searches, longer itineraries and advanced search. Coming soon: a Premium plan with even more capacity and exports.

I didn't get the verification email

Check your spam folder. You can resend the verification link from the sign-in screen.

How do I delete my GoTravels account or my data?

Delete your whole account:

Deletion is immediate and permanent. We delete your account (name, email, password and Google or Apple sign-in link; if you signed in with Apple, we also ask Apple to revoke GoTravels’ access), your saved trips (public and private), your blog posts and their photos, your app sessions and your usage counters. If you have an active paid subscription, it is cancelled automatically. Payment records are kept without personal data for accounting obligations, and server backups may hold deleted data for a limited time until they are rotated.

Delete only some of your data: you can delete any saved trip at any time from My trips, in the app or on the website, or make a public trip private. For any other request, write to us via the contact form.

How does “Invite friends” work?

Under My account → Invite friends (or in the app, Account → Invite friends) you will find your link and code. Anyone who creates a new account with them gets 7 days of Premium when they confirm their email, and you get 7 days when that person plans their first trip. You can earn up to 90 days a year. The full rules are in the program terms.

I signed in with Apple on iPhone: how do I use my account on Android or the web?

“Sign in with Apple” is only in the iPhone app. To sign in on Android or the web, use Forgot your password? with your account email (you can see it in the app, under Account) and create a password.

If you chose “Hide My Email” when signing in with Apple, your account uses an Apple relay address (ending in @privaterelay.appleid.com). We write to it and Apple forwards it to your real email, so it also works to reset your password.

Anything else?

Write to us via the contact form — we usually reply within 24–48 hours.